Title: Introduction of a one-stop oral surgery clinic: A pilot study
Abstract:
Abstract: This pilot study evaluates the implementation of a 'one-stop' oral surgery clinic aimed at improving patient care and operational efficiency. The initiative sought to reduce time to treatment, enhance patient access, streamline clinician workflow, improve financial efficiency, and minimize paper waste. Additionally, the study assessed the clinic’s suitability for managing Tier 2 oral surgery cases and urgent soft tissue biopsies.
Methods: Patients meeting the inclusion criteria (Tier 1 and routine Tier 2 oral surgery, routine soft tissue biopsy, ASA I–II, and suitable radiographs) were triaged. Exclusion criteria included ASA ≥III, complex medical/social histories, significant anxiety, or unsuitable imaging. Of 425 patients triaged, 51 (12%) were eligible for telephone triage; 30 were subsequently assessed in the 'one-stop' clinic. Post-treatment feedback was obtained from 43 patients.
Results: Among the 51 triaged patients, 30 were deemed suitable for 'one-stop' care. Of these, 95% reported reduced time to treatment and travel, and expressed high satisfaction, with most indicating they would recommend the model. All received digital patient information leaflets. Ineligible cases were primarily excluded due to complex health or social factors.
Conclusions:The 'one-stop' oral surgery clinic demonstrated significant benefits, including reduced waiting times and high patient satisfaction. Based on these findings, the model will be permanently integrated into the Oral Surgery service at Bristol Dental Hospital.
